Customer Care

Service Request & Independent Support For All Brands of Pet Containment

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If you’re having trouble or issues with the dog fence system or training we are happy to help.

Our MISSION is to Make HAPPY Customers!


Call Today 303-345-4452

Independent Support

Though we are not associated with Invisible Fence®, we can provide independent support for invisible dog fencing systems, and most other electric pet fence systems such as Invisible Fence®, DogWatch®, Dog Guard®, Innotek®, etc. We can repair wire breaks and exposed wires, or provide troubleshooting support and general maintenance.

Service Request

Contact us today to find out how Front Range Pet Stop can help keep your Invisible Fence® functioning and your pet safely and securely contained!

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General Self-Help Fence Troubleshooting Tips:

    • Is your dog escaping or challenging the fence often?
    • Is the wire break alarm sounding from your fence transmitter?
    • Do the receiver batteries appear to be dead?
    • Are the light son the fence transmitter out?

    If you’re experiencing any of these issues, you might be able to troubleshoot the problem yourself by following our handy step-by-step troubleshooting method!

    Step by step, you can find your issue here

    First, check to see if your receiver collar beeps at the edge of the yard.

    The easiest place to know and test where the boundary wire is located is probably your driveway. The collar should beep about 4-6 inches from the wire.

    If it beeps, then we know:

    • the batteries are still good
    • the transmitter is sending out its signal
    • the dog collar is hearing the transmitter’s signal

    If it does beep, but only VERY close to the wire:

    There may be a problem with your wire or transmitter.

    If it does not beep:

    • When did you last replace the batteries? You might need to purchase new batteries.

    Another check worth doing (if there is no beep at the wire) is to move the receiver close to the transmitter and see if you can get a beep – that would show a live battery and active collar.

    Trade-In Specials

    If you’re a current owner of an Invisible Fence® or other brand of dog containment system, you’ll be happy to hear that you can upgrade to a premium Pet Stop® system at reduced price when you swap out your existing system. Inquire now!

    Compatible Products

    Our Pet Stop® receiver collars can be programmed to work with Invisible Fence® (as well as other electronic pet fencing brands). Already own an Invisible Fence® underground pet fence system? Ask us about purchasing Invisible Fence® compatible batteries and receiver collars at a savings.

    Call Today 303-345-4452

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